Are you ready to take the next step in your career and make a tangible impact within a fast-moving retail environment? Join our team as a Key Account Manager, a pivotal role focused on building strong commercial relationships, driving sales performance and delivering excellent customer experience.

You will be part of a dynamic commercial team and act as the primary point of contact for a portfolio of retail accounts. This role connects market insight, commercial strategy and operational delivery to ensure client satisfaction, growth and contractual compliance. You will work closely with internal teams—operations, marketing and finance—to coordinate activity, resolve issues and identify opportunities for improvement.

If you are commercially minded, organised, customer-focused and thrive when managing multiple stakeholders to deliver results, this role could be for you.

🔎 What you will need

• Proven experience in key account management or retail sales management

• Strong commercial and negotiation skills with a track record of growing account revenue

• Excellent communication and stakeholder management skills

• Analytical mindset with the ability to use data to drive decisions (Excel competency required)

• Organised, proactive and able to prioritise under pressure

• Flexibility to travel

🧾 Key responsibilities

• Manage a portfolio of retail accounts, building strong, long-term relationships and acting as the main commercial contact

• Develop and execute account plans

• Monitor performance metrics and prepare regular reports and business reviews

• Coordinate cross-functional activity to ensure on-time delivery

• Manage and resolve.issues and escalations promptly and professionally

• Support continuous improvement initiatives and help implement process or system enhancements

Our journey includes:

• Health and Life insurance

• Birthday day off

• Team Building events outside of the box

• Snacks in the office every Friday

• 24-hour psychological support line

• Discounted gym memberships

• You'll be working in a Great Place to Work and Best Workplace!

• Many other benefits to enjoy good times and take care of yourself

Location: Lisbon
Work type: 100% in the office

We look forward to welcoming you!

By applying for this position, you consent to our data protection and processing policy for this purpose, which can be found at: https://goldenergy.pt/info/recrutamento/

We are committed to equal opportunities and welcome applications from all suitable candidates, regardless of gender, age, disability, ethnicity, religion or belief, sexual orientation, or any other protected characteristic.