About the role

The Junior Product Owner at Goldenergy is a hands-on, technology-driven innovator dedicated to elevating customer experiences through implementing, testing, and validating advanced technical solutions.

This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, programming, Microsoft Power Apps, and implementing AI models to enhance customer service processes, in our B2C points of delivery for power and gas.

What will be your responsibilities?

• Managing projects using for instance agile methodologies from inception to completion, ensuring that solutions are delivered on time, within scope, and meet quality standards.

• Continuously monitor and analyze various facets of the call center, as well as relevant departments and operations, along with customer feedback, to identify and pinpoint areas for improvement.

• Identify appropriate technologies to meet operational and customer needs, with a focus on improving customer experience and operational efficiency i.e. through WhatsApp Business, company CRM and Talkdesk;

What you'll bring?

• Bachelor’s degree in business, IT, or related field;
• At least 1 year of hands-on experience in technical roles, including API design, integration, and implementation of complex technical solutions.
• Demonstrated understanding of SQL queries, and database management, enabling to navigate complex technical environments and optimize customer service technologies.

Nice to have (Bonus points)

• Experience in employing AI models i.e. OpenAI models, for improving customer interactions, predictive analytics, and operational efficiency.
• Understanding of Microsoft Power Apps for creating custom business applications and automation;

If you see yourself as a dynamic person and an enthusiastic team player, this position is for you!

In our day-to-day work, we have the opportunity to work with teams from other countries, so for this position, knowledge of English will be a bonus point.

What awaits you on this journey?

• Health and Life insurance
• Birthday day off
• Team Building events outside of the box
• Snacks in the office every Friday
• 24-hour psychological support line
• Discounted gym memberships
• You'll be working in a Great Place to Work and Best Workplace!
• Many other benefits to enjoy good times and take care of yourself!

Location: Vila Real & Porto
Work type: 100% in the office

We're waiting for you for the best journey of your life!

By applying for this position, you consent to our data protection and processing policy for this purpose, which can be found at the following link: https://goldenergy.pt/info/recrutamento